The full incident-to-repair architecture

Many incident entry paths. One route to a verified fix.

Human reports, application errors, server failures, API probes and connected telemetry converge only after their evidence has been structured and governed.

1 · Incident entry

How a Remedy incident begins.

The originating signal is preserved, but no untrusted report or raw telemetry is treated as an instruction to change code.

User pathReporter / PillUser observation plus configured evidence.
Application pathRemedy SDKException, error or diagnostic trigger.
Server pathRemedy AgentService, container or runtime failure.
Probe pathAPI / health probeThreshold or deterministic assertion failure.
Telemetry pathConnected evidenceRelevant external monitoring signal.
2 · Convergence

The shared repair spine.

Once an incident exists, Remedy correlates the minimum evidence needed to test a root-cause hypothesis and prepare a governed response.

INCIDENTCORRELATEROOT CAUSEREPOSITORY MAPBASELINE SHAISOLATED REPAIRAI REPAIRGATESREVIEWPR / MRDEPLOYVERIFY
03 / EVIDENCE

Bounded and sanitised

Configuration determines which application, runtime, probe and connected evidence is permitted. Credentials are rejected before repair analysis.

04 / CORRELATION

One incident timeline

User impact, service state, deployment identity and repository context are connected without building a general telemetry warehouse.

05 / DIAGNOSIS

A testable hypothesis

AI reasoning proposes the likely cause. Reproduction and deterministic evidence challenge it.

06 / REPOSITORY

Exact baseline commit

The repair maps to authorised Git state rather than whatever code happens to be in a live folder.

07 / REPAIR

Isolated candidate

The engine prepares a focused change in an isolated environment governed by project rules.

08 / PROOF

Gates before confidence

Builds, tests, static checks and targeted assertions determine whether the candidate progresses.

09 / REVIEW

Branch and PR/MR

Where supported, the candidate enters the normal source-control review process.

10 / DEPLOYMENT

Customer-governed release

Policy defines who or what may approve and deploy the tested source state.

11 / VERIFICATION

Check production again

The original probe or reproduction contract runs against the target environment before VERIFIED is awarded.